Here's What You Can Expect During an AC Repair Appointment

Few things are as frustrating as dealing with a broken air conditioner when it’s hot and humid outside and your family is uncomfortable. Fortunately, help is as close as a local cooling professional. The pros should handle the diagnostic and repair work since an amateur homeowner who doesn’t know what they’re doing could do more harm than good. Not only that, but trying to fix your broken air conditioner could be dangerous if you don’t know what you’re doing.

A broken air conditioner can cause a lot of stress. Many questions may be crossing your mind: How much will it cost? Will I be able to make an appointment soon, and one that will fit with my family’s schedule? Am I able to trust the cooling technician being sent to my home? Will the problem with my broken AC be so bad that I’ll need to pay for a replacement? Is there any relief in sight from the heat?

We’ve put together a list of a few things you should expect to happen during your appointment with a repair technician, and hopefully it will help to lessen your worries!

What AC problems are you experiencing?

When the technician enters your home, he or she will likely ask you what problem you’re having with your cooling system. Has it been cycling on and off frequently? Will it not come on at all? Have you noticed the system making any strange sounds, or emitting any odd odors? These questions will help the technician to begin their assessment of your specific AC problem.

Check the thermostat

Next, the technician will check the thermostat. Believe it or not, many AC “problems” are caused by thermostats that were accidentally switched to OFF or to HEAT. If that doesn’t seem to be the problem, the technician will also adjust the temperature on the thermostat to see if the air conditioner will cycle on. If not, the problem may be with the wiring in the device, or it may need fresh batteries. If these quick fixes don’t take care of the problem, the technician will then ask to see your air conditioner unit to perform an inspection.

Inspect the air conditioner

The technician will perform both an internal and external inspection of your air conditioner. This will help him or her to pinpoint the cause of the issue. The amount of time it will take for the technician to determine the cause of the problem can vary. If it’s something obvious, such as a worn-out part that needs to be replaced, he or she will be able to quickly tell you what the problem may be. If it’s something more complex, involving one or more internal components, it may take longer for the technician to get to the root of the problem.

Develop a repair plan

Once the technician has determined the cause of your broken air conditioner, he or she will discuss repair options with you. If the repair requires a replacement part, the technician may or may not have it readily available in their work vehicle. If the part needs to be ordered, a follow-up appointment will need to be made.
If the problem is more complex and requires an expensive repair or set of repairs, the technician may discuss replacement as an option. This may be in your budget’s best interest, especially if your air conditioner has become old and inefficient.

Regardless of what may be required to get your family cool and comfortable once again, the technician will be able to walk you through the repair or replacement process and address any questions or concerns you may have along the way.

Looking for a professional AC repair technician?

It’s wise to have an air conditioner repair professional you know and trust BEFORE your unit breaks down. This way, you know that the individual in your home is someone you can rely on to get your system up and running again quickly.

At Pivotal Home Solutions, we offer an affordable Cooling Repair Plan. When you’re enrolled in the plan and your air conditioner isn’t working like it should, rather than wasting time flipping through a phone book or searching online for an AC company, simply call us. Our friendly customer service representatives will work with you to schedule an appointment with a professional and experienced technician in your area.

Please see the Customer Agreement for plan terms and conditions. To see if the plan is available in your area, please visit us online.