NAPERVILLE, IL, BOSTON, MA & HARTFORD, CT – Oct. 27, 2015 – Pivotal Home Solutions, a subsidiary of AGL Resources (NYSE: GAS), announced today that it has purchased Eversource Energy’s Connecticut and Massachusetts heating protection plan business. While Eversource will continue delivering natural gas to its 520,000 customers in both states, Pivotal Home Solutions will manage the appliance repair and maintenance contracts for customers enrolled in the programs formerly known as the “Advantage Protection Service Plan” in Connecticut and the “Home Heating Protection Plan” in Massachusetts.
Pivotal Home Solutions offers customized home service plans with an energy efficiency focus to approximately 1.2 million customers in 17 states and has been regularly recognized for its outstanding customer service. These service contracts include repair, maintenance and system leasing plans which protect homeowners from the everyday and often unexpected issues with their appliances, lines and heating systems. This acquisition will expand its footprint in Connecticut and Massachusetts, and will provide customers in these states with access to more products such as line protection plans.
“Eversource natural gas customers can expect a seamless transition to Pivotal,” said Robin Boren, president, Pivotal Home Solutions. “Our company has a solid track record in the retail services business and we are committed to providing a best-in-class customer experience.”
“We strive to always provide our customers with the best possible service in every area of our business,” said Bill Akley, president of Gas Operations at Eversource Energy. “Pivotal Home Solutions is an industry leader − keeping pace with the latest gas heating and water heating systems on the market. Our customers will benefit greatly from having them service their equipment, while we continue to focus on the reliable delivery of natural gas.”
Eversource customers who participate in a current service protection plan will be notified of the change through a bill insert sent with their monthly billing statement. Those customers will also receive a separate letter with information about Pivotal Home Solutions.
Eversource customers who have questions about their current service agreement or how this change might affect them are encouraged to call Pivotal Home Solutions in Connecticut at 855-890-1178 and at 855-890-1392 for those in Massachusetts.
About Pivotal Home Solutions
Pivotal Home Solutions is a subsidiary of AGL Resources (NYSE: GAS) formed in 1992 to provide a suite of home protection products and services that offer homeowners additional financial stability regarding their energy service delivery, systems and appliances. Pivotal Home Solutions offers a leasing service for natural gas appliances as well as a proprietary line of customizable home warranty plans that can be co-branded with utility and energy companies. The company serves customers in 17 states and holds approximately 1.2 million service contracts. For more information, visit http://www.YourHomeSolutions.com.
About AGL Resources
AGL Resources (NYSE: GAS) is an Atlanta-based energy services holding company with operations in natural gas distribution, retail operations, wholesale services and midstream operations. AGL Resources serves approximately 4.5 million utility customers through its regulated distribution subsidiaries in seven states. The company also serves more than one million retail customers through its SouthStar Energy Services joint venture and Pivotal Home Solutions, which market natural gas and related home services. Other non-utility businesses include asset management for natural gas wholesale customers through Sequent Energy Management and ownership and operation of natural gas storage facilities. AGL Resources is a Fortune 500 company and a member of the S&P 500 Index. For more information, visit http://www.aglresources.com.
About Eversource
Eversource (NYSE: ES), formerly Northeast Utilities, is New England’s largest energy provider, serving more than 3.6 million electric and natural gas customers across the region. Eversource harnesses the commitment of its more than 8,000 employees across three states to build a single, united company around the mission of delivering reliable energy and superior customer service.
For more information, please visit (http://www.eversource.com) and follow the company on Twitter (http://www.twitter.com/EversourceCorp) and Facebook (http://www.facebook.com/EversourceEnergy).
Media Contacts
Jae Miller
630-388-2208
jmmiller@aglresources.com
Tricia Taskey Modifica
860-665-4605
tricia.modifica@eversource.com
Mike Durand
508-441-5831
mike.durand@eversource.com