IMPORTANT:If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 and your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.
Contact us via email or text: You can reach a customer service representative via text Monday through Friday 7:30 a.m. – 6:00 p.m. and Saturday 8 a.m. – 4:30 p.m. Just text 630-557-8367 and type the word Hello to start the conversation.
For non-urgent inquiries: Please email us and one of our customer service representatives will contact you within 1 business day. If you prefer, you may call us at toll-free at (888) 801-5057 or write to us at P.O. Box 5370, Naperville, IL 60567.
Contact Us by Phone or Mail
By Phone: 888-801-5057
Customer Service Hours 24 hours a day,7 days a week
Sales Department Hours Monday-Friday, 7 a.m. to 7 p.m. Saturday, 7 a.m. to 5 p.m.
By Mail
P.O. Box 5370, Naperville, IL 60567
Payments and Employment Verification
To pay your existing Pivotal Home Solutions bill, please click here.
For employment verification, please visit Uconfirm.com or call 866-312-8266.
