IMPORTANT: If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 and your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.
Contact us via email or text: You can reach a customer service representative via text Monday through Friday 7:30 a.m. – 6:00 p.m. and Saturday 8 a.m. – 4:30 p.m. Just text 630-557-8367 and type the word Hello to start the conversation.
For non-urgent inquiries: Please fill out one of the forms below and one of our customer service representatives will contact you within 2 business days. If you prefer, you may call us at toll-free at (888) 801-5057 or write to us at P.O. Box 5370, Naperville, IL 60567.
Non-urgent repair requests: Please fill out our Repair Request Form. For urgent repairs, please call us at (888) 801-5057.
