How to Contact Pivotal Home Solutions

IMPORTANT: If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 and your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.

Contact us via email or text:
You can reach a customer service representative via text Monday through Friday 7:30 a.m. – 6:00 p.m. and Saturday 8 a.m. – 4:30 p.m.   Just text 630-557-8367 and type the word Hello to start the conversation.

For non-urgent inquiries: Please fill out one of the forms below and one of our customer service representatives will contact you within 2 business days. If you prefer, you may call us at toll-free at (888) 801-5057 or write to us at P.O. Box 5370, Naperville, IL 60567.

Non-urgent repair requests: 
Please fill out our Repair Request Form. For urgent repairs, please call us at (888) 801-5057.

Maintenance requests:  
Please fill out our Maintenance Request Form.

Leasing information requests (Massachusetts, Florida or Chattanooga):
Please fill out our Leasing Information Request Form.

General inquiries and feedback:
Please fill out our Contact Form.

Become a service provider:
Please visit our Service Provider page.