3 All Messages

::party-enroll-flag-message::

We are unable to process your order at this time. Please call us at 888-491-7308 or select 'Click to Chat' for assistance.

::party-enroll-flag-ok::

OK

::contract-enroll-flag-message::

We are unable to process your order at this time. Please call us at 888-491-7308 or select “Click to Chat” for assistance.

::contract-enroll-flag-ok::

OK

::checkout price increase ok::

OK

::checkout price increase U251::

Please note that your Utility Line Protection has changed in price to $29.95.

::checkout price increase U250:

Please note that your Complete Line Protection has changed in price to $29.95.

::checkout price increase U241::

Please note that your Outside Water Line Protection has changed in price to $8.95.

::checkout price increase U242::

Please note that your Outside Sewer & Outside Water Line Protection has changed in price to $19.95.

::checkout price increase U240::

Please note that your Outside Sewer Protection Plan has changed in price to $12.95.

::checkout-product-switch::

We are unable to process your order at this time. Please call us at 888-491-7308 or select “Click to Chat” for assistance.

::checkout-product-switch-ok::

OK

::MyAvailableCoverageDisclaimer::

NOTE:  If your contract is In Process, any new coverage you have added is not yet active.  Most repair coverage (except Gas Line) begins 30 days after your contract start date.  Your Gas Line coverage is available on your contract start date.  The balances above may not reflect claims paid in the last 30 days.  For complete coverage details, please see your Customer Agreement.   

::Make A Payment Disclaimer::

Click on 'Make a Payment' to be connected to our payment site. This is a separate site and requires a different account log-in.  If you have any questions or problems logging in, please call us at 888-491-7308 or select 'Click to Chat' for assistance.

::Generic Error::

An error has occurred.  Please call us at 888-491-7308 or select “Click to Chat” for assistance.

::Login or Register::

Please login with your email and password or register to proceed.

::Enter Zip Code::

Enter your  zip code to find out if our plans are available in your service area.

::Already Member::

Already have an online profile?

::Product Required For Addon::

You can have this add-on plan if you purchased one of the required plans.

::Product Addon Title::

We're sorry. We do not currently have a service available in that location.
Please sign up to be notified when we do have services in your area.

::Register Bad Address::

Hmm, we can't confirm your address.

::Register Select Standard Address::

Please select one of the addresses from the list or edit your address.

::Register Description::

Create an online profile when you want to view your warranty plans and services, or when you would like to add new coverage. Please note, this account is separate from your utility account. Leasing products will not appear in your list of products.

::Register Service As Billing::

Use service address as billing address

::Register Billing Disclaimer::

If you enter a different billing address than the one we have on file for your account, the address you enter now will replace your old billing address.

::Register Agree Terms::

I agree that I am over the age of 18 and the owner of the service address, or otherwise authorized to make these types of decisions for this service address. I acknowledge that these Plan(s) are subject to the Customer Agreements. I acknowledge that my use of this site is subject to the Site Terms of Use and Privacy Policy listed on this site.

::Register Agree Call::

I give you permission to contact me at the telephone number listed above to let me know about new services. We may use an automatic dialing system or a prerecorded message to do so. (Note: You do not need to provide this permission in order to purchase or receive any goods or services.)

::Form Error::

Oops! Please take a moment to correct the error shown or provide the missing information.

::Incorrect Brand::

You cannot add this product to your cart, because it is not available in your service area.

::Invalid Brand Change::

You have entered a zip code outside of your current brand service area. To shop for products in another service area, please call our customer service department or click on the chat button for assistance.

::Brand Not Set::

Your service area was not set! Please select a zip code or go to your account and verify that your information was entered correctly.

::Zip Code Not Set::

Your service area was not set! Please select a zip code or go to your account and verify that your information was entered correctly.

::No Products In Category::

Sorry, based on the zip code you entered, we currently have no products in this category.

::Empty Shopping Cart::

Your shopping cart is empty.

::Received Code Mailing::

If you received a mailing or email from us, it may have a Notice Code. A Notice Code is usually six characters long (three letters and three numbers) and tells us if there is a special offer to apply to your order.

::Notice Code Entry::

If you have a Notice Code, you will be able to enter it on the billing page.

::No Products Match Code::

No products match your Notice Code.

::Code Unavailable::

Your Notice Code was found, but that offer is no longer available.

::Code Applied::

Notice Code applied!

::Code Disclaimer::

Discounts are good only for the first 12 months of service.

::Must Enter Code::

Please enter a Notice Code.

::About Request::

Please let us know, in as much detail as possible, about your request.

::Submission Thank You::

Thank you for your submission! 

::Submission Disclaimer::

Pivotal Home Solutions, and all of its associated brands, do not offer regulated utility services. Customers are not required to buy products or services from Pivotal Home Solutions or its associated brands to receive the same quality of service from any utility and are not provided by or guaranteed by any utility.

::Previous Page::

Please click the following button to go back to your previous page

::Direct Contact::

May we contact the service provider directly, or do you want us to call you first?

::Direct Contact Responses::

Yes, you may contact the service provider directly.
Please call me first.

::Natural Gas Leasing Form::

Use the form below to request natural gas appliance leasing information. If you need immediate service during business hours, please call us at 888-491-7308 or select “Click to Chat” for assistance.

::Request Submitted Contact::

phs.yourhomesolutions@amwater.com

::Representative Response Time::

Your message has been submitted and a representative will respond to your request within 1 business day.

::Urgent Repair::

For urgent repair service

::Call Toll Free::

Please call our toll-free service number, which is available 24 hours a day at (888) 801-5057.  You can reach a customer service representative via text Monday through Friday 7:30 a.m. – 6:00 p.m. CT (Central Time) and Saturday 8 a.m. – 4:30 p.m. CT (Central Time)  - just text 630-557-8367 and type the word Hello to start the conversation.

::Note::

If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 and your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.

::Contact Permission::

May we contact you by phone in the future with information about new goods and services? We may use an automatic dialing system or a prerecorded message to do so. You do not need to provide this permission in order to purchase or receive any goods or services.

::Peace of Mind::

With our experienced service provider network, you'll have peace of mind, knowing you have a resource for your home repair or maintenance needs. Let us help you keep your home comfortable and protected.

::Cart Validation Error::

We could not validate your shopping cart. We apologize for this error. Please call us at 888-491-7308 or select “Click to Chat” for assistance.

::Duplicate Allowed::

Did you mean to put more than one [[plan_name]] plan in your cart? One appliance can be covered by only one maintenance plan. Most people need only one of these plans per address. But if you have more than one appliance to cover and need both, that’s fine—we just want to be sure.

::Duplicate Allowed Keep::

I understand. I really do want all the [[plan_name]] plans I have in the cart.

::Duplicate Allowed Remove::

I want only one [[plan_name]] plan, so please remove the extras from my cart.

::Duplicate Not Allowed::

Hold on! You’ve got more than one [[plan_name]] plan in your cart. Only one of these is available per service address.

::Duplicate Not Allowed Action::

Thanks for letting me know. Please remove the extra(s) from my cart.

::Checkout Duplicate Allowed::

Your address is already enrolled in coverage that's in your shopping cart. One appliance can be covered by only one maintenance plan. Most people need only one of these plans per address. But if you have more than one appliance to cover and need both, that’s fine—we just want to be sure. (Most new repair plan enrollments have a 30-day wait before claims can be made.)

::Checkout Duplicate Not Allowed::

Hold on! It looks like your address is already enrolled in a plan that's in your cart, and only one of these plans is available per address. Do you want to keep the enrollment you already have or start a new one? (Most new repair plan enrollments have a 30-day wait before claims can be made.)

::Checkout Duplicate Allowed Understand::

I understand. I’d like to stay enrolled in my [[plan_name]] plan(s) and also add the plan(s) in my cart.

::Checkout Duplicate Allowed Keep Old::

I don’t need more than one [[plan_name]] plan. I’ll stick with what I already have. Please remove the new [[plan_name]] plan from my cart.

::Checkout Duplicate Allowed Keep New::

I don’t need more than one [[plan_name]] plan. Please cancel my existing [[plan_name]] plan. I would prefer to start a new enrollment with the [[plan_name]] plan that’s in my cart.

::Checkout Duplicate Not Allowed Keep::

I’ll keep the enrollment I already have. Please remove [[plan_name]] from my shopping cart.

::Checkout Duplicate Not Allowed Cancel::

I’d like to cancel the [[plan_name]] plan enrollment I already have and start this new enrollment instead.

::Checkout Product Restriction Cancel::

I would like to have [[plan_name]], so please cancel my current [[plan_name]] coverage and enroll me in [[plan_name]].

::Checkout Product Restriction Keep::

I’m happy with my [[plan_name]] coverage and want to keep it. Please remove [[plan_name]] from my cart so I can keep my [[plan_name]] plan.

::Checkout Product Unavailable::

One of the plans in which you are already enrolled has been discontinued and is no longer available. If you continue with your enrollment this plan will be removed from your account. If you want to keep this item, please call our customer service department to place your order.

::Checkout Product Unavailable Cancel::

I would like to have [[plan_name]], so please cancel my current [[plan_name]] coverage and enroll me in [[plan_name]].

::Checkout Product Unavailable Keep::

I’m happy with my [[plan_name]] coverage. Even though it’s been discontinued, I want to keep it as long as I can. Take me back to the brand page.

::Overlap Allowed::

There are plans in your cart that include overlapping coverage. One appliance can be covered by only one repair plan. Most customers aren’t enrolled in both of these plans at the same time. But if you have more than one appliance to cover and need both, that’s fine—we just want to be sure.

::Overlap Allowed Keep::

Thanks for letting me know. I want all the coverages that are in my cart.

::Overlap Allowed Remove Plan::

Okay. Please remove [[plan_name]] from my cart.

::Checkout Overlap Not Allowed Active::

Just a minute! There's an issue between something that's in your cart and a plan in which your address is already enrolled. The issue is that there are overlapping coverages and only one of them is available per service address. You need to decide which one to keep. (Most new repair plan enrollments have a 30-day wait before claims can be made.)

::Checkout Overlap Not Allowed GF::

Just a minute! There's an overlapping coverage issue between something that's in your cart and a plan in which your address is already enrolled. Only one of them is available per service address, so you need to decide which one to keep. Here's something that may help you make your choice: The [[plan_name]] coverage currently on your account is no longer offered for new enrollments. If you replace or cancel it, you will not be able to re-enroll in it. (Most new repair plan enrollments have a 30-day wait before claims can be made.)

::Checkout Overlap Allowed Active::

A plan you already have for your address and something you have in your cart include some overlapping coverage. One appliance can be covered by only one repair plan. Most customers aren’t enrolled in both of these plans at the same time. But if you have more than one appliance to cover and need both, that’s fine—we just want to be sure.

::Checkout Overlap Allowed GF::

A plan you already have for your address and something that's in your cart include overlapping coverage. Most customers wouldn't be enrolled in both of these plans at the same time, but you can be if you would like. Also, we wanted to make sure you know that the [[plan_name]] coverage that's currently on your account is no longer offered for new enrollments. That means that if you were to decide to cancel it, you would not be able to re-enroll in it. (Most new repair plan enrollments have a 30-day wait before claims can be made.)

::Checkout Overlap Allowed Both::

I understand, and I would like to be enrolled in both the [[plan_name]] plan and my [[plan_name]] coverage.

::Checkout Overlap Allowed New::

I would like to have [[plan_name]] coverage, and would like to cancel my [[plan_name]] coverage.

::Checkout Overlap Allowed Keep::

I’m happy with my [[plan_name]] coverage and want to keep it. I do not want [[plan_name]], so please remove it from my cart.

::Checkout Home Manager Change::

It looks like you’re currently enrolled in our Home Manager Essentials or Home Manager Complete plan. If you’re looking to make any changes to your coverage, please call us at [[brand_phone]] or click on the “Click to chat” button when it’s visible.

::Checkout Home Manager Close::

Thanks for letting me know. Please remove the items from my cart and close the window. I'll call to place my order.

::Checkout Cleared Cart::

By resolving your product conflicts, you emptied your cart! Don’t worry, you will be redirected to the home page and can look for additional products.

::Product Restriction::

Hold on! You have great plans in your cart, but they have overlapping coverage. Only one of them is available per service address, so you need to choose which to keep and which to remove from the cart.

::Product Restriction Remove Plan::

I’d like to enroll in [[plan_name]]. Please remove [[plan_name]] from my cart.

::Product Unavailable::

We’re sorry, but [[plan_name]] is not yet available in your area. We hope to be able to offer it in the future, so please check back with us soon. We apologize for this inconvenience.

::Product Unavailable Action::

Click here to remove [[plan_name]] from your cart.

::Order Review::

Please take a moment to review your shopping cart. If everything is correct, please click below to continue and enter or review your payment information. All transactions are secure and encrypted.

::Order Thank You::

We have received your order application for enrollment and we are processing it. Your application for enrollment has been received. Enrollments are subject to eligibility. Your enrollment should be processed within 3-5 days of your application.   Once your enrollment is processed, you will receive a welcome letter and the terms of your agreement by email or postal mail, notifying you of your coverage start date or the status of your enrollment. Note: If you have a new utility account number, your enrollment may take up to 10 business days to process.

::Enrollment Received::

Your enrollment application has been received

::Cart Disclaimer::

If you have any questions, you can call our Customer Service associates at [[brand_phone]] (or click on the 'Click to Chat' button when you see it).

::Checkout Disclaimer::

Existing customers will continue to be charged by the existing billing method and billing frequency. To change your current billing method or billing frequency, please call us at [[brand_phone]].

::Checkout Disclaimer Etc::

Enrollments are subject to eligibility. If applicable, local sales tax will be applied when your enrollment is complete. By proceeding to enter your payment information, you agree that you are over the age of 18 and the owner of the service address, or otherwise authorized to make these types of decisions for this service address.

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