Request Repair or Maintenance Service
IMPORTANT: If you smell natural gas in your home, leave immediately. Do not operate anything that could cause a spark, including lights, cell phones, flashlights, and appliances. From a safe location, call 911 or your local utility, which will dispatch a crew to check on the source of the odor and make the area safe.
For urgent repair service, please call our toll-free service number, which is available 24 hours a day at (888) 801-5057. When our chat feature is available, you may also request service via chat. If your request is not urgent, you may also fill out the form below and one of our customer service representatives will contact you within 1 business day.
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You can reach a customer service representative via text Monday - Friday, 6:00AM-10:00PM CT (Central Time), Saturday from 7:30AM-5:00PM CT (Central Time), and Sunday from 8:30AM-5:00PM CT (Central Time). Just text 630-557-8367 and type the word Hello to start the conversation.
We know how important it is to answer your call right away and provide fast and easy appointment scheduling. There are times, however, when we have higher call volumes due to seasonal changes, and this can prevent us from answering your call right away. In addition to talking to us on the phone, you can also chat on our website with a customer service representative during standard business hours. Chat agents can schedule service and assist with billing or account questions.
For non-urgent repair requests, please click the 'Repair Plan' tab below and complete the form. For maintenance requests, please click the 'Maintenance Plan' tab below and complete the form.
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