Critical Devices & Electronics + Surge Protection $4,000

Critical Devices & Electronics Protection*

• Repair or replacement protection of up to $2,500 annually (up to $1,000 per claim) for home electronics that fail due to manufacturers’ defects, normal wear and tear, or accidental damage.**
• Covered items include mobile phones, computers, routers, gaming equipment, digital point-and-shoot cameras, home theater equipment, televisions, and other entertainment products. Also includes smart home products (like Amazon Echo and Google Nest) and wearable fitness trackers.
• Prepaid shipping to repair center using printable label.
• Service appointment in your home for covered items that cannot be shipped.

*This plan is offered in partnership with, and serviced by, Consumer Priority Service (CPS), a leader in extended electronics warranties. Repair coverage will begin on the 31st day after enrollment and is subject to eligibility. Additional exclusions and restrictions may apply, and preexisting conditions are not covered. For complete information on the plan, including applicable terms and conditions, see sections 1-4, 8-12, and 15-17 of your Customer Agreement with us and the Consumer Priority Service (CPS) product coverage details.

**Electronics Protection does not cover damage due to electrical surge, accidental damage to televisions, or damage to home appliances and exercise equipment. There is a $49 service fee for non-smartphone related claims. For smartphones $0-$749.99, the customer will be charged a $89 service fee at time of claim. For smartphones over $750, the customer will be charged a $125 service fee at time of claim.

Surge Protection $4,000

• Reimbursement protection of up to $4,000 annually for the repair or replacement of residential electronics, electrical systems, appliances and other electrical devices valued at $100 or more within your residence that fail due to electrical surges.***
• Covered items include computers; stereo equipment; heating systems; and electric appliances, such as refrigerators, washers and dryers; and more

***Please note: You must request a claim form no later than thirty (30) days of an electrical surge incident. The claim form must be completed in full and returned with a copy of the service provider invoice within thirty (30) days of receiving the claim form. Repair coverage will begin 30 days after enrollment and is subject to eligibility. Additional exclusions and restrictions may apply. For complete information on the plan, including applicable terms and conditions, see the Customer Agreement.

Q: You say the Critical Devices & Electronics Protection is offered in partnership with CPS. Who is CPS?

A: CPS stands for Consumer Priority Service, and they’re a leader in extended electronics warranties. When you need to make a claim under your Critical Devices & Electronics Protection, you’ll be taken care of by CPS.

Q: Does the plan cover mobile phones?

A: Yes — both halves of the bundle include mobile phone coverage, and the coverages complement each other. Critical Devices & Electronics Protection covers your mobile phone for many potential issues but does not include coverage for surge damage, and Surge Protection $4,000 covers surge damage for a mobile phone that was plugged in with the official charger that came with the phone.

Q: Does the coverage have service charges?

A: For Critical Devices & Electronics Protection, there is a $49 service fee for non-smartphone-related claims. For smartphones $0-$749.99, you’ll be charged an $89 service fee at the time of claim. For smartphones over $750, you’ll be charged a $125 service fee at the time of claim. For Surge Protection $4,000, there is no service fee, but you will need to provide proof of a professional opinion that your covered item did suffer damage from a power surge. You can find details in the terms and conditions.

Q: What if my item can't be repaired?

A: For covered items damaged by a power surge, you can request reimbursement for a replacement item. If the product cannot be repaired and the damage is not the result of a power surge, CPS will send a check for the current replacement value of the customer’s product (less shipping/tax). The reimbursement will be based on a comparable-feature model of like kind and quality. (CPS will determine, according to the terms and conditions of these plans for electronics, whether a covered item will be repaired or replaced. Once a product replacement is provided, the original product is no longer covered.)

Q: What kind of products does this bundle cover?

A: Smartphones, headphones and Bluetooth speakers, home entertainment products, home theater systems, soundbars and subwoofers, gaming systems, DVD players, universal remotes, home office products, laptops, desktops, tablets, routers, printers, external hard drives, wearable technology, including Apple Watch, Fitbits, etc., digital and point & shoot cameras, baby monitors. The Surge Protection $4,000 portion of the bundle covers electrical products valued at $100 or more.

Q: What is included within the Critical Devices & Electronics coverage?

A: Manufacturer defects, protection for internal hardware failure, protection for accidental damage (includes damage from impact or damage from liquid), free shipping label to service center. (The plan does not cover damage due to electrical surge, accidental damage to televisions, or damage to home appliances and exercise equipment.)

Q: How long do I need to wait before I can make a claim?

A: Pre-existing conditions and incidents that occur within the first 30 days of warranty purchase are not covered. Once your coverage is active, it’s important to know that a request for a claim form for Surge Protection $4,000 needs to be made no later than 30 days from an electrical surge incident, and the claim form must be completed in full and returned with a copy of the service provider invoice within 30 days of receiving the claim form.

Q: Does this prevent surge damage from lightning strikes?

A: Surge Protection $4,000 doesn’t prevent lightning surges, but it does provide reimbursement protection for repair and/or replacement of your covered electronics and electric appliances at your home should a lightning surge damage them. It also covers surges that occur because of other events, such as appliance cycling and transformer problems.

Q: How do I know if I've had damage from a surge?

A: When you suspect your covered item suffered surge damage, you must hire your own service provider who is a certified technician to determine if damage to your electronics was caused by a surge event.

Q: Are relatives’ or friends’ appliances (phones, game consoles, laptops, etc.) covered by this protection bundle?

A: No. All damaged items must belong to you. The items also cannot be any rented items.